Refund policy

As our products are collectibles and items for personal appreciation, we accept returns within 14 days from the date of receipt of the order if there was an error on our part in sending the order or if the order is not in the same condition as its quality indicates. To be eligible for a return, products must be unused, in original condition and in original packaging.

To start the return or exchange process, please contact us using the form below. Please let us know the reason for the return or exchange and provide details about the product in question, i.e. the associated order number.

Return shipping costs are the responsibility of the customer unless the return is a result of our error or your receipt of a defective or incorrect item. In such cases, we will provide a return method at no additional cost.

Refunds will be processed within 5 business days of receipt and inspection of returned products. The refund will be issued using the same payment method used for the original purchase.

If you receive a defective or damaged product, please contact us immediately so we can resolve the issue. We may request photographic evidence to facilitate the resolution process.

We do not accept returns or exchanges on products that are not in their original condition, have been used, damaged due to improper use, or are outside of the specified return period.

To initiate a return or exchange process, or for more information, please contact us as follows:

This Return and Exchange Policy is effective as of November 1, 2023 and will remain in effect until replaced by an updated version.