Shipping policy

All orders will be processed within 3 business days, except for pre-order product situations. Business days exclude local and national holidays.

Our orders are processed and shipped by independent distributors. Shipping costs are detailed during the checkout process.

Delivery times are estimates and may vary based on recipient location, adverse weather conditions, geopolitical or other constraints. We are not responsible for delays caused by circumstances beyond our control.

For shipments made by carriers that provide this service, a tracking number will be provided. Customers can track the status of their orders through the tracking link provided.

Customers are responsible for providing an accurate and complete shipping address. We are not responsible for orders delivered incorrectly due to inaccurate or incomplete shipping information provided by customers.

Customers are responsible for any taxes, duties, or customs charges applicable to their order. We recommend that customers check local customs policies before placing an international order.

In case of visible damage upon delivery, customers must refuse receipt of the package and contact us immediately. For non-apparent damage, customers must notify us within 3 days of delivery.

If an order is returned due to an error in the address provided by the customer or because it was not claimed in a timely manner, we reserve the right to charge the costs of reshipping.

For questions, concerns or additional information regarding our Shipping Policy, please contact us as follows:

This Shipping Policy is effective as of November 1, 2023 and will remain in effect until replaced by an updated version.